CCBC PRIVACY POLICY


Introduction

CCBC is committed to protecting you and your family’s personal information. We want our services and activities to be safe and enjoyable environments for our attendees. This Privacy Policy relates to our use of any personal information we collect from you

Please take some time to read this policy before using the website. It contains important information on your legal rights and obligations.

In this policy references to “the Church”, “us”, “we” and “our” refer to CCBC.

This Privacy Policy explains the following:

  • what information we may collect about you;
  • how we will use information we collect about you;
  • when we may use your details to contact you;
  • whether we will disclose your details to anyone else;
  • your choices regarding the personal data you provide to us;
  • the use of cookies on our website.

CCBC takes the safeguarding of your personal information seriously. Whenever you provide such information, we are legally obliged to use it in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 (DPA), the Privacy and Electronic Communications Regulation and the General Data Protection Regulation (GDPR) which comes into effect on 25 th May 2018 (these laws are collectively in this policy referred to as the “data protection laws”).

The Church takes reasonable steps to ensure the security of personal data which we hold. Unfortunately, the transmission of information via the internet is not completely secure. Our website may contain links and adverts to websites owned and operated by third parties. If you select any of these, please note that the websites have their own Privacy Policy, Cookies Policy and Terms and Conditions, and we therefore urge you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will CCBC collect about me?

We may receive personal information about you when you participate in, access or sign up to any of the Church’s services, activities or online content, such as:

  • services, bible studies, prayer meetings, fellowships, new believers, conferences, volunteering or other Church events;
  • visiting our website or apps;
  • registering your details and/or your family details using the online registration systems;
  • online or paper based when using registration or feedback forms;
  • donating money;
  • providing your contact details electronically and in writing to Church volunteers;
  • purchasing goods or services;
  • sending in general enquires;
  • accessing our social media platforms, such as Facebook, YouTube, Snapchat, WhatsApp, Twitter or Instagram.

If you are a parent or guardian of a child under 13, we may use your contact details to communicate with your child and to seek consent for processing your child’s information.

Please note that sometimes we will require you to provide additional personal information, and occasionally sensitive personal information (e.g. if you’re sending in an application regarding marital counselling). When we do this, we will provide further information about why we are collecting it and how we will use it.

CCBC collects information about how you use our website and apps, and information on the device(s) you use to access these services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information, please see the “Cookies Policy” section of this policy, on the Church’s use of cookies and similar technologies.

Please note that any information that is not required by a service you have opted to use will not be retained.

How will CCBC use the information it collects about me?

The Church will use your personal information for several purposes, including the following:

  • to provide services, activities or online content, to provide you with information about them and to deal with your requests and enquiries
  • to communicate with you via text, WhatsApp, telephone or mobile, social media, mail, email or home visitations;
  • to keep you on our prayer list;
  • to register you for services, conferences, events or any other Church activities;
  • to register you as a member of the Church and to record your involvement, volunteering, training and products purchased;
  • to provide you with the most user-friendly online navigation experience;
  • to assist our general ability to assist Church attendees and the wider community;
  • to promote products or services, and to keep you informed of new developments which may be of interest to you. If we contact you in this way, we will seek your consent to do so;
  • to use IP addresses and device identifiers to identify the location of users, to establish the location of visitors for analytical purposes;
  • to assist the Senior Management with any management of issues relating to the Church;
  • to update or amend any inaccurate information;
  • for analysis and research purposes so that we may improve the services.

Where the Church proposes using your personal information for any other uses we will ensure that we notify you first and that we seek your consent, unless authorised or required by law. Please see the section on “Changes to our Privacy Policy”.

When will CCBC contact me?

The Church may contact you:

  • in relation to any service, activity or online content you or your under 13-year-old child have signed up for, in order to ensure that the Church can deliver the services and provide any necessary preparations;
  • in relation to any correspondence we receive from you or any comment or complaint you make;
  • in relation to any specific services, activities or events that you are a part of, e.g. interview dates, invitation to services, activities or events;
  • to invite you to participate in surveys about our services (participation is always voluntary);
  • to collect feedback and/or give you the option to register for any service, activity or event in your interest;
  • to update you on any changes to the Church’s policies and practices;
  • for marketing purposes.

Will CCBC share my personal information with anyone else?


We will keep your information within CCBC except where disclosure is required or permitted by law.

Generally, we will use your information within the Church and will only share it outside where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Google Analytics, Instagram, Twitter, Snapchat, Mailchimp, Vimeo and Stripe) some data, with appropriate security measures to enable fulfilment of the purpose of collection. Those parties may process information, fulfil and deliver orders, process card payments and provide support services on our behalf. The Church requires these third parties to strictly comply with its instructions and the Church requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

We do not store financial details obtained through any online transactions. All card payments are handled by our service provider (Stripe) who encrypt card information sent from our website.

We may share your personal information internally (i.e. with other departments or Kharis Church locations within the UK). Personal information, held electronically, is stored in a secure server or secure files. See the section on “How will CCBC use the information it collects about me”.

What if I am aged under 13?

If you are aged 13 or under, then we will need consent from your parent/guardian before you can use our services.

How long will CCBC keep my information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Can I find out what personal information CCBC holds about me?

Under data protection laws, you have the right to request a copy of the personal information the Church holds about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification).

We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. To help you make your request, we have produced a form to complete .

If there is a case where we are unable to supply, amend or delete your personal information then we will provide you with detailed reasoning.

Please address requests of questions about this or any other question about this Privacy Policy to our Data Protection Officer via post at: CCBC, Suite 5, 264 Lavender Hill, London, SW11 1LJ or email at: dataprotection@kharis.org

Cookies Policy

Cookies are small amounts of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your website browser if your browser’s preferences allow it. If you continue without changing your settings or indicating otherwise, we’ll assume that you are happy to receive all cookies on the CCBC website. However, you can change your settings at any time.

Cookies make it easier for you to log onto and use the site. They also help to monitor website traffic and to personalise the content of the website for you.

Social Media

The Church uses social media platforms such as; Facebook, Twitter, Instagram, WhatsApp, Snapchat and YouTube. Our website provide social media buttons which permit sharing our web content directly to the social media platform. We urge you to review their respective Privacy Policy and Terms and Conditions. Use of such platforms are at your own risk.

Unless it is material supplied or officially posted by the Church, we do not endorse any social media platform and accept no responsibility for the content nor the cookies they may contain.

The Church does not ask for passwords on social media.

Downloads

Any douments or files made available to download from our website are provided at your own risk.

Changes to our Privacy Policy

We may update this policy to encompass any changes in the law, our experience of handling your personal information, guidance from the supervisory authority or for other legitimate reasons. We will notify you of this change by posting the latest version on this website. We encourage you to check this policy from time to time to ensure you are aware of the latest version. The data the policy as last revised is identified at the top of the page.

Contact Information

If you have any questions or comments relating to this Privacy Policy or our general data protection and privacy practices, please address these to our Data Protection Officer.

You can write to us at: Data Protection Officer, CCBC, 119 East India Dock Road, Poplar London, E14 6DE
You can email us at: dataprotection@ccbc.org.uk

Company Details: CCBC London is a not for profit company limited by guarantee.

April 2018